CVE-2017-9324
HIGH8.8EPSS 1.4%otrs2 - security update
Published: 6/12/2017Modified: 4/28/2026
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Affected packages (2)
- Debian/otrs2from 0, < 5.0.20-1
- Debian/otrs2from 0, < 3.3.9-3+deb8u1
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | HIGH8.8 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |