CVE-2019-18179
MEDIUM4.3EPSS 0.40%otrs2 - security update
Published: 1/6/2020Modified: 4/28/2026
Also known as:DEBIAN-CVE-2019-18179
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Affected packages (2)
- Debian/otrs2from 0, < 6.0.24-1
- Debian/otrs2from 0, < 3.3.18-1+deb8u12
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | MEDIUM4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |